Frequently Asked Questions

Everything you need to know about shopping with DiaperU

What is the shipping timeframe for my order?

We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain intimate apparel cannot be returned once opened.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for our fashion-forward silhouettes.

What payment methods do you accept?

DiaperU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion is as responsible as it is stylish.

Can I change or cancel my order after it has been placed?

Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately if you need assistance.